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FAQs

AOL Users

Many AOL users have encountered problems loading the FreeBingo game. These include problems with Shockwave, Runtime Errors, the graphics not loading or incorrect graphics in the game.

If the game screen is blank except for a little box in top left hand corner which says "RICH MEDIA BLOCKED" when you put your cursor over it. This is caused by AOLs built-in "pop up blockers". Go to block up poppers on the bottom of your page. Click browse. If it says AOL had blocked animated media from free bingo, remove the block to allow the game to load.

We suggest you try using a different Browser.

Try using the latest version of another browser (Internet Explorer, Opera, Firefox, Netscape Navigator, etc) instead of your usual AOL browser. In some instances you may also need to reinstall Shockwave using the new browser. It is possible that Shockwave was originally downloaded via your AOL browser and configured for that browser.

However, if you wish to continue using the AOL browser we suggest you follow these step-by-step instructions to solve your problem.

Step 1: Disable the "Use Compressed Graphics" Setting
Step 2:Clear Your Browser Cache
Adjust settings for AOL Parental Controls feature
I have followed all the steps and am still having problems.
I am using a different browser and am still having problems.

Step 1: Turn Off the "Use Compressed Graphics" Setting

The location of your compress graphics option depends on the version of AOL browser software you are running. Depending on your version of AOL, you should find and uncheck the "Use Compressed Graphics" box, or set it to "Never Compress Graphics".

AOL 9:

From the AOL Toolbar, select Settings.
Select Internet [Web] Options.

AOL 8:

From the AOL Toolbar, select Settings.
Select Preferences.
Select Internet Properties (WWW).

Other Versions:

From the AOL toolbar, select "My AOL" .
Select Preferences.
Select WWW.
Click on the "Web Graphics" tab.
Uncheck the box that asks if you want web graphics to be compressed.
Click "Apply" then click "OK".

Step 2: Clear Your Browser Cache

Go to My AOL > Preferences > WWW then click the General tab. In the "Temporary Internet Files" section click "Delete Files". This will stop your browser from trying to load up any old compressed images it had already cached.

Adjust settings for AOL Parental Controls feature

You may encounter problems connecting if the AOL Parental Controls Web Control is configured to use any of the following settings:

Access sites appropriate for ages 12 and under
Access sites appropriate for ages 13 to 15
Block explicitly mature Web content, access all other Web sites (recommended for ages 16-17)

You must reconfigure the Parental Controls by following the steps outlined below;

On the My AOL menu, select "Parental Controls".
Click "Set Parental Controls".
In the Edit Controls For box, choose the account you wish to reconfigure.
Click "Web Control".
Select "Access All Web Sites (recommended for adults only)".
Click Save, then OK.

I have followed all the steps and am still having problems.

AOL FIX IT. AOL have an automatic browser repair tool. If you have followed all the steps and are still having problems, go to AOL Keyword "AOL FIX IT".

Again we suggest you try Using a different Browser. Try using the latest version of another browser (Internet Explorer, Opera, Firefox, Netscape Navigator, etc) instead of your usual AOL browser. In some instances you may also need to reinstall Shockwave using the new browser. It is possible that Shockwave was originally downloaded via your AOL browser and configured for that browser.

I am using a different browser and am still having problems.

Try uninstalling shockwave, then re-installing it using your new browser. It is possible that Shockwave was originally downloaded via your AOL browser and configured for that browser. Make sure you reinstall Shockwave using the new browser.

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