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FAQs

Getting started in Free Online Bingo. How to Play Bingo and Win at Free Bingo.co.uk.

It’s very simple to get started and play free bingo for great prizes. Listed below are answers to some of the first questions you may have. There is also a more complete set of questions and answers in our Help and FAQ section.


Is it really free? What’s the catch?

Yes, it’s absolutely free. It doesn't cost anything, you don't have to pay anything, there's nothing to download and there’s no catches! All you have to do is register using a valid e-mail address. Once you are registered your account will automatically be funded with FB£3000 (Free Bingo Pounds). You are then ready to play free bingo whenever you like, as often as you like!

The rooms are always open and always free 24/7, 365 days a year. There's always loads of great chat events and tourneys and loads of opportunities to win prizes. Every month you'll be entered into the prize draw for great bingo prizes and your account will be refunded back to FB£3000. So you never have to worry about running out of Free Bingo Pounds!

How do I register?

To register simply go to the ‘Register Now’ link. Once there you will need to choose a username (this is the fun part as it's how you will be known in the chat rooms) - No rude words please and then insert your email address.

You will immediately be sent an email with a validation code in it. Click on the validation code and you will be brought back to our site where you can complete your registration. Your account will automatically be funded with FB£3000 and you are then ready to play free bingo!

Only one account per player is permitted. In special circumstances players can have more than one account subject to the approval of FreeBingo.co.uk. Players opening more than one account without authorisation are subject to having their accounts closed. Our full Terms and Conditions can be read here.

What can I win?

You can win FB£s and sponsor-supplied prizes.

During regular bingo game play, when you win a game of bingo your account balance will be credited with FB£ to the value of the prize pot.

Each month every registered player receives automatic entry into our FREE prize draw. At midnight on the 15th of the month each player will receive one entry into our prize draw for every FB£ they have in their account. There are great prizes on offer. For more details please read the prizes page.

In addition to the Monthly Prize Draw, there are more chances to win great bingo prizes every week in our Prize Hour chat game sessions. Prize Hour is hosted by WayneH, CM Simon or CM Charlie every Monday, Wednesday and Friday (excluding Bank Holidays) between 13.00 and 14.00 GMT. Prize Hour is played in the Prize Room which is only opens during these times. The latest room opening times and VCM sessions are detailed on our Chat Schedule page.

Occasionally there will be additional events throughout the year when more prizes can be won in different competitions. Keep checking our news pages for details on such events.

Can I have more than one account?

No. Only one account per player is permitted. In special circumstances players can have more than one account subject to the approval of FreeBingo.co.uk but you must email manager@freebingo.co.uk for approval. Players opening more than one account without authorisation are subject to having their accounts closed. Our full Terms and Conditions can be read here.

Do I have to be from the UK to play?

In simple terms, non-UK and ROI players are very welcome to play at the site. Non-UK and ROI players are also eligible to win FB£s in chat games. However, unfortunately non-UK players are not eligible to win prizes, either in the monthly draw or during Prize Hour. Our full Terms and Conditions can be read here.

Do you have a site for non-UK players?

Yes we do! Non-UK players should visit LiveFreeBingo.com - the international version of FreeBingo.

What are your Terms and Conditions?

Our full Terms and Conditions can be read here.

How do I log-in?

Go to the Home page and just fill out your username and password in the ‘Log In’ box and click 'Log In'!!!

Do I have to spend ages downloading lots of software?

No, the only software required is the Free Shockwave plug-in for your browser. This is already installed on the majority of computers. FreeBingo.co.uk is a no-download flash based game. This means that once you have registered and deposited you can begin playing immediately. This also means that you can play on any computer with an internet connection just by entering your username and your password.

What/Who is a ‘Bingo Buddy’?

You can find a definition of the term "Bingo Buddy" and other terms in our handy Bingo Glossary. A ‘Bingo Buddy’ is the username of the person that referred you to FreeBingo.co.uk (if you have been referred to FreeBingo.co.uk). When you activate your account you should enter into the Bingo Buddy field the username of the player who referred you. If you received a referral email, you will find the username of your Bingo Buddy in that email. Once you commence playing your Bingo Buddy will receive FB£200.

NOTE: You can refer a friend to FreeBingo.co.uk and you will receive a bonus of FB£200 for each and every friend of yours who registers to play and names you as their Bingo Buddy.

I didn't receive any FB£s when I signed up. What should I do?

This may be because you have not validated your account correctly. Go back to the original 'Validate Your Account' email that you received. Here you will find a hyperlink. Click on it (or copy and paste this into your address bar) to authenticate your account. You will then be redirected to a page where you can complete your registration. Once this is complete your account will be credited with your FB£3000 start up bonus and you will be able to play the games... enjoy!

I haven't received my validation email.

Firstly make sure you typed the correct email address when you registered. You may not receive your validation email if we have been given an mistyped or misspelt email address for you. If you have not received the email within 24 hours you may need to sign up again using a valid email address.

Check that you have sufficient space left in your email account to receive the email. Often, emails get "bounced back" to us because the users mailbox is full and will not accept any more email.

Automatic but legitimate email is sometimes mistakenly categorized as Spam. Your service provider may mistakenly think that your validation message is Spam and place the message into your Bulk Mail or Spam folder. If your validation email does not arrive, please check your ‘Bulk Mail’ folder. And remember to add freebingo.co.uk to your list of approved senders.

To avoid this happening and to ensure that we are able to reach you in future, for example when you win one of our prizes, please follow the instructions for various email providers.

AOL AOL
Report messages you want in your Inbox that were delivered to your Bulk folder using the ‘This is not spam button’". Click the SPAM folder link at the bottom of the window. Click or highlight the message from us and click on the ‘This is not spam’ button.

hotmail Hotmail
Select the check box next to the message, and then click ‘Not Junk’ on the toolbar. Go to the Options page. On the left side of the page, click ‘Mail’, and then click ‘Junk E-Mail Protection’. Click ‘Safe List’. Type ‘freebingo.co.uk’ and then click ‘Add’. Click ‘Ok’.

yahoo mail Yahoo
Report messages you want in your Inbox that were delivered to your Bulk folder using the ‘Not Spam’ button. Select the check box next to the message or click on the subject of the email message. This will take you to a page that displays the email in full. Click the ‘Not Spam’ button in the message bar.

Earthlink Earthlink/Mindspring
Click on the underlined subject of any email message. This will take you to a page that displays the email in full. Redirect (you can send this message to your email account and/or send it to the "spaminator" to determine why it was mistakenly classified as spam). If you are using Earthlink spamBlocker set to Highest Protection (Suspect email blocking) remember to add freebingo.co.uk to your list of approved senders.

Others
Select our message in your bulk mail or SPAM folder. Click on the ‘Not Spam’ button, or move the message into your inbox.

When I try to sign up it says that my email address is already being used.

If you have already started the registration process with your email address it will already be known by our system. If you try to perform a SECOND registration with the same email address you will receive a message saying that it is already in use.

You must complete your registration before you can log in. You should have received a validation email containing a link to confirm your registration. If you have completed the validation you should make sure you are entering your details into the LOG-IN boxes on the RIGHT HAND side of the screen. The Log-in box only requires your Username and Password. You shouldn't need to enter your email address once you are validated.

If you believe you have NOT received a validation email. Firstly, double-check that it has not been blocked by your spam filters. Automatic but legitimate email is sometimes mistakenly categorized as Spam. Your service provider may have mistakenly thought that your validation message is Spam and placed the message into your Bulk Mail or Spam folder. If your validation email does not arrive, please check your ‘Bulk Mail’ folder.

Please make sure you remember to add freebingo.co.uk to your list of approved senders and follow the steps above to ensure the validation email gets to your inbox and doesn't get treated as spam.

If you haven't received a validation email contact gamesupport@freebingo.co.uk stating the username or email address that you used when you signed up. We will resend the validation email.

I have received my validation e-mail but when I opened it, it was blank.

Email gamesupport@freebingo.co.uk stating the username or email address that you used when you signed up. We will resend the validation email. Please make sure you remember to add freebingo.co.uk to your list of approved senders. Blank emails are sometimes due to an overzealous spam filter. Please follow the steps above to ensure the validation email gets to your inbox.

I don't understand what you mean by the word XXXXX.

You can find a definition of frequently encountered terms and phrases in our handy Bingo Glossary.

 

See the full list of FAQs here

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