Help & Support

Welcome to our help and support area.

If you are experiencing a problem with our website or any of our free games, browse our FAQs below.

Frequently Asked Questions

I’ve forgotten my username / password

If you have forgotten your Free Bingo username or password, do not worry.

Simply click the ‘forgotten your login details‘ link from the top right of every page.

Here you just enter your email address and a reminder will be automatically sent out.

If you do not have access to the email address from which you joined Free Bingo, then we are unable to help you recover your details.

In this circumstance you will have to re-join the site with a new email address in order to play.

Can I play Free Bingo on my Mobile Phone / Tablet?

Yes.

Our new bingo software (installed 1st June 2016) is compatible with mobile phones and tablet devices. However, depending on the size and specifications of your device, the games may appear differently. Older devices may run a bit slower than the most up to date phones and tablets.

At the moment, only 90 ball bingo games are playable on all devices. If you wish to play our free slot games you can only do so via PC or laptop.

 

Sound is not working

If you are using a phone or tablet to play free bingo, the sound may not work.

We are aware of this issue, and are working to rectify it.

 

I haven’t received my validation email.

If you haven’t received your validation email, first check your spam or junk mail folder before contacting us.

While you are waiting for us to re-send you a validation email, you should still be able to log-in and play.

All new players get FB£100 in their account for completing their profile. Once you get your validation email and click the link, you’ll get a further FB£1,000 to play with.

If you try and log-in, you will find you should have FB£100 in your account which will allow you to play for a little while.

 

1: Getting Started (4)

Is it really free? What’s the catch?

Yes, it’s absolutely free.

The site is completely funded by the advertisements you’ll see on the site and by the promotional emails we send out twice a week.

We earn a small commission when players join and deposit at these sites, which helps keep the game free for all.

So whenever you fancy playing for real cash, please click on the links from our website and help keep Free Bingo free.

How do I join?

Before you can play Free Bingo, you need to create a profile and choose a username for the game.

To do this, just click the great big JOIN HERE button and follow the on-screen instructions.

Once you have created your profile you will be automatically credited with 100 FB£ and you may instantly log in and play.

We will then send you a welcome email, which will grant you a further 1,000 FB£ by clicking on the validation link within.

I haven’t received my validation email.

If you haven’t received your validation email, first check your spam or junk mail folder before contacting us.

While you are waiting for us to re-send you a validation email, you should still be able to log-in and play.

All new players get FB£100 in their account for completing their profile. Once you get your validation email and click the link, you’ll get a further FB£1,000 to play with.

If you try and log-in, you will find you should have FB£100 in your account which will allow you to play for a little while.

 

How do I log-in?

You will find the log-in box in the top right of every page. Simply enter your username and password and click ‘Log In’.

If you have forgotten you username or password, simply click the forgotten your details link.

2: Technical Support (4)

Do I need to download anything in order to play?

Our free bingo games are built in HTML5, which means they should just play automatically in your web browser with no need to download or install anything.

Our free slot games are built in Flash, which may require you to install an add-on to your browser before you can play. If you need the Flash Player, your browser will detect this automatically and ask you if you wish to install it.

If you have any problems installing either of these players, please see the Flash sections of our help page.

Can I play Free Bingo on my Mobile Phone / Tablet?

Yes.

Our new bingo software (installed 1st June 2016) is compatible with mobile phones and tablet devices. However, depending on the size and specifications of your device, the games may appear differently. Older devices may run a bit slower than the most up to date phones and tablets.

At the moment, only 90 ball bingo games are playable on all devices. If you wish to play our free slot games you can only do so via PC or laptop.

 

I keep getting disconnected from the game

The most common reasons for being disconnected from the game are because:

  • you have suffered a loss of internet connection on your device.
  • the bingo room has been set to close while you were in the room.
  • someone has logged in on another device with your account.
  • you have attempted to play in more than one room at a time.
  • your device is not powerful enough to run the games (particularly with older phones & tablets).

The solutions to the above should be straight forward.

If you are still being disconnected and you have ruled out all of the above as the cause of your problem, please contact help@freebingo.co.uk.

 

Sound is not working

If you are using a phone or tablet to play free bingo, the sound may not work.

We are aware of this issue, and are working to rectify it.

 

3: Installing Flash (slot games) (2)

Installing the Flash Player

To play our free slot games you must have the Adobe Flash player installed on your web browser.

Flash is an extremely common plug-in, and most people find it is already installed when they go to play the games.

If you do not have Flash, logging in and selecting one of the slot games should be enough to start an automatic install, in which case simply follow the on screen instructions.

If you have any problems installing Flash, we advise you go directly to the Adobe website and install it from there.

Please note that Flash is not compatible with mobile and tablet devices.

How to un-install the Flash Player

If you are having problems with the slot games, a common fix is to un-install and then re-install the Flash player.

Adobe have a free un-installer here.

4: Free Bingo Pounds (FB£s) (6)

What are Free Bingo Pounds (FB£s)?

FB EricFree Bingo Pounds (FB£) is our name for the points used in our free bingo and slot games.

FB£s are used to purchase bingo tickets and pay for slot spins.

When you win you are ‘paid out’ in FB£s, which increases your balance.

Please note: FB£s are not real money and have no monetary value.

Looking for free money to play real bingo? Visit our No Deposit Bingo Sites page.

Why have my FB£s have dropped to FB£1,000?

Free Bingo operates a monthly reset cycle whereby on the 1st day of the month, all players have their accounts reset to FB£1,000.

What happens if I run out of FB£s?

If you completely run out of FB£s, do not worry.

There are lots of ways in which you can earn more FB£s and you can also take advantage of several completely free events every day.

See our ‘How do I get more FB£s’ FAQ below.

How do I get more FB£s?

When you register, you’ll automatically receive FB£100 to begin playing and you can get another FB£1,000 once you’ve validated your email address.

Every month, all players have their FB£s reset to FB£1,000 again on the 1st day of each month.

Players are also awarded a FB£100 bonus every day for playing 5 games or more. This is known as the ‘Daily Cashback’ and this bonus will appear in your account the following day.

In addition to winning FB£s on bingo and slots, you can also earn extra FB£s by:

  • Winning a Chat Host’s chat game: FB£50
  • Commenting on a news / blog article: FB£100
  • Writing a testimonial for our Thank You page: FB£250
  • Submitting your player photo: FB£500
  • Submitting your player photo with a prize: FB£1,000
  • Reviewing a bingo site on our bingo sites directory: Up to FB£1,000
  • Link to FreeBingo from your own website: FB£1,000 (whenever you need it for as long as the link exists)

Bonus FB£s given for photos, comments or reviews will only be credited if FreeBingo management feels that they are of sufficient quality to be published. We will not award FB£s to players who simply spam comments or post fake reviews just to get FB£s.

You can also reduce the risk of running out of FB£s by playing in our daily events which often have completely free or discounted tickets.

Can I withdraw my FB£s?

Free Bingo Pounds have no monetary value and therefore cannot be withdrawn or exchanged for real cash.

Occasionally you may be able to enter competitions or exchange FB£s for exclusive bingo offers.

Keep an eye on our news & blog page for such promotions.

I have FB£XXX, why don’t I appear on the Leaderboard?

The FB£ balance you see on your screen is your total score from the entire time you’ve played on FreeBingo.

However, both our Daily and Yesterday leaderboards are calculated based on the amount of FB£s you have in profit for that day, which is not the same as your total score.

Only the Monthly leaderboard uses your total balance to calculate your position on the board.

5: Your Account (5)

I’ve forgotten my username / password

If you have forgotten your Free Bingo username or password, do not worry.

Simply click the ‘forgotten your login details‘ link from the top right of every page.

Here you just enter your email address and a reminder will be automatically sent out.

If you do not have access to the email address from which you joined Free Bingo, then we are unable to help you recover your details.

In this circumstance you will have to re-join the site with a new email address in order to play.

How do I change my email subscriptions?

You can edit your subscription settings at any time by logging in to the Free Bingo website and then selecting ‘manage my subscriptions‘ from the top of the page.

This page will tell you which of our emails you are subscribed to receive, and you can update your preferences very easily.

Can I change my username?

If you wish to change your username, the only way to do this is to close your account and create a new profile.

Please make sure you email us to request your account closure before you create a new profile.

How do I close my account?

If for any reason you wish to close your account, simply email us from the email address you used to create your Free Bingo profile.

If you no longer have access to the email address you first registered with, either update it in your profile settings or quote your password when emailing from an alternative address so we know you are the account holder.

You do not have to tell us why, but we do appreciate it when players let us know why they wish to have your account closed.

Often players choose to leave because they have a technical problem with the game, which we are more than happy to help with.

I cannot log in to the forum

If you wish to use our Player’s Forum, you must ask to be added to it.

Simply contact us and request forum access.

We will add you to the forum and email you to confirm this has been done.

6: Chat (8)

GL, WD, LMAO – I don’t understand all this bingo lingo

When chatting, players like to abbreviate to save time. Here is a list of the most common bingo lingo used in the chat rooms.

  • 1TG, 2TG: How many numbers away from claiming bingo.
  • ASL: What is your age, sex and location?
  • AFK: I am going away from the keyboard.
  • B: I am back.
  • BBL: I will be back later.
  • BBS: I will be back soon.
  • BLNT: Better luck next time.
  • BRB: I will be right back.
  • BTW: By the way.
  • CYAL8R: See you later.
  • FYI: For your information.
  • GG: Good game.
  • GL: Good luck.
  • GLA: Good luck all.
  • GM: Good morning.
  • GN: Good night.
  • GR8: Great.
  • HAGD: Have a good day.
  • HB: Hurry back.
  • IC: I see.
  • IMO: In my opinion.
  • JK: Just kidding.
  • L8R: Later.
  • LMAO: Laughing my ass off.
  • LOL: Laughing out loud.
  • NP: No problem.
  • PJP: Progressive jackpot.
  • PM: Private message.
  • POOF: I have left the chat (in a poof of smoke)
  • PPL: People.
  • ROFL: Rolling on the floor laughing.
  • SD: Sweet dreams.
  • SS: So sorry.
  • SYS: See you soon.
  • TC: Take care.
  • TTFN: Ta ta for now.
  • TX: Thanks.
  • TY: Thank you.
  • TYVM: Thank you very much.
  • WB: Welcome back.
  • WD: Well done.
  • WTG: Way to go.
  • XJP: Extra jackpot.
  • YVW: You are very welcome.

 

How to chat basic tips and advice

Every bingo game has a chat window where you can speak to other players in real-time.

To use the chat window, simply click on the box below the main chat area and just above the ‘wd’ buttons.

Type in with your keyboard what you wish to say, and to post that to the chat window simply press ‘Enter’ on your keyboard.

GENERAL ADVICE

Be mindful that chat rooms are public, so be careful what kind of personal information you disclose as anyone can see this.

If you wish to speak privately with another player you can do so, but it’s a bit tricky. See our ‘How to send a private message’ guide in the help section.

Please don’t assume anyone is being rude because they do not reply to your chat. Not everyone is comfortable chatting. Some players may have their chat switched off, they may have a technical problem that is preventing them from chatting or they may even have a disability that makes it difficult for them to type.

Free Bingo is not a dating site, so please kindly refrain from overt use of our chat rooms to chat up other players and post chat of a sexual nature, either explicitly or inferred.

How do I send a private message?

To send a private message to one player, place asterisks before and after their name, leave a space, then type your message and then press ‘Enter’.

Only your intended recipient will see your message (even though it appears on your screen).

For example: *Jane* Hi, this is a private message.

 

Can I block someone or turn chat off?

If you wish to block the chat from any individual, you can place that person on ‘ignore’ by clicking once on their name from the player list. Clicking their name a second time if you wish to un-ignore.

The entire chat window can be removed by selecting the ‘chat off’ button in the majority of bingo games.

If someone chooses to ‘ignore’ you, we expect you to respect that decision and not to harass or criticise them for doing so.

Chat Room Rules

We pride ourselves on having the friendliest chat rooms, and we would like to keep them that way, which is why we expect all players to follow our rules of chat.

Failure to follow these simple rules may result in your chat privileges being removed.

  1. Be nice to players – if you don’t have anything nice to say, then don’t say it.
  2. Be nice to chat hosts – they are all volunteers and deserve our thanks and support.
  3. Respect our website – do not complain about our site or advertisers in the rooms. If you wish to make a complaint you can contact us directly.

Stick to these three simple rules and you can’t go wrong.

We expect all players to refrain from any kind of chat that could be described as either abusive, threatening, harmful, defamatory, vulgar, racially or sexually offensive, bullying,  libellous or spam.

We particularly do not wish to see any swearing or sexually explicit language used.

There is a swear filter which blocks offensive words. Any players who deliberately mis-spell offensive words to avoid the filter may be muted.

We also do not wish to see players deliberately flooding the chat with spam or harassing players who have chosen to turn chat off or ignore an individual.

Spam is when a player posts lots of text to the chat repeatedly, so that it floods the chat window. An example of this would be someone pressing the ‘WD’ (well done) button over and over again so it fills the entire screen.

Players who persistently spam our chat rooms deliberately will be muted.

How do I report a player for breaking the rules of chat?

If you wish to make a complaint about any players, please contact us and remember to include their username, as well as the date, time and bingo room in which the incident took place.

We will then look back through the chat records to see what was said, and make any appropriate retrospective punishments to that player if we deem it necessary.

If you need more immediate assistance with a problem player, we advise trying to find one of our chat hosts who may be on duty in one of the rooms. If a chat host is on duty, there will be a ‘chat host’ logo on the room they are currently in.

If you cannot find a chat host to help you, you can always place that player on ignore .

I have been muted, what do I do?

Being ‘muted’  basically means your chat will no longer be visible to other players.

All our chat hosts have the authority to mute players, and they will do so if they feel a player is not adhering to our rules of chat.

Muting is almost always used as a first punishment for any player who does not obey our rules of chat.

If you are muted, you can still play all our free bingo and slot games, but you will be unable to join in with any chat.

If you wish to have your chat restored, you can email contact us and we will review our chat records to see why you were muted.

Depending on the specific reason you were muted, an apology and assurance that it won’t happen again should normally result in your chat being restored.

However, in more serious cases such as extremely abusive language, we may choose not to restore your chat for a longer period of time, if at all.

I won a chat game but the host said I did not win

The order of chat on your screen can sometimes differ to other players. This is due to complexity between the connection of you, the game server and other players.

When you type anything, it goes to your screen first, before being sent out across the internet, to our server and then out again to all the players in the room. This all happens in a split second, and in general chat you do not even notice anything is wrong.

However, in a quiz game situation, where several players all type the same word in the same second, it causes a problem as you perceive yourself to have answered first, as your text is put on your screen before it gets sent out to other players.

The reality is that for everyone else, including the chat host, your answer may not have appeared first, which is why you were not awarded the win.

This is why for all our chat games we have the rule that what the Chat Hosts see on their screen is considered the ‘final answer’.

Can’t find your solution above? Contact us.


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