Welcome to our help and support area.

If you are experiencing a problem with our website or any of our free games, browse our FAQs below.

Frequently Asked Questions

I’ve forgotten my username / password

If you have forgotten your Free Bingo username or password, do not worry.

Simply click the ‘forgotten your login details‘ link from the top right of every page.

Here you just enter your email address and a reminder will be automatically sent out.

If you do not have access to the email address from which you joined Free Bingo, then we are unable to help you recover your details.

In this circumstance you will have to re-join the site with a new email address in order to play.

The game is trying to download ‘pwsbingo35.dcr’ but it is not working.

As far as we are aware, this particular problem occurs only for Google Chrome users.

Instead of installing the Shockwave Player automatically, it downloads a file named ‘pwsbingo35.dcr’ which it then doesn’t know what to do with.

The simple solution to this is to change to a different web browser, such as Firefox or Internet Explorer.

If you don’t wish to switch browsers, you can find a step-by-step guide on how to install Shockwave on Google Chrome in our Shockwave Help section.

Can I play Free Bingo on my Mobile Phone / Tablet?

Unfortunately, our Free Bingo games are not compatible with the vast majority of mobile smartphones and tablets, particularly the Apple iPhone and iPad.

This is because they are powered by the Adobe Shockwave Player, which is not usually supported on mobiles and especially not on Apple devices.

Smartphones and tablets that use the Android operating system may find that they can play our free slot games, as these are powered by Adobe Flash which is known to be supported on Android devices.

However, the games are not optimised for a mobile / touch-screen experience, meaning it may be difficult to select some of the game options and buttons depending on the size of the device you are using.

Why have my FB£s have dropped to FB£1,000?

Free Bingo operates a monthly reset cycle whereby on the 1st day of the month, all players have their accounts reset to FB£1,000.

All the FB£s you won in the previous month are exchanged for entries into our Monthly Prize Draw.

Where are the games? All I see are ads?

If you are unable to see the game you may need to install an add-on to your internet browser as our FreeBingo games currently require Shockwave Player.

Please see the Shockwave Player Installation guides on our help page to learn how to do this.

How do I get more FB£s?

When you register, you’ll automatically receive FB£100 to begin playing and you can get another FB£1,000 once you’ve validated your email address.

Every month, all players have their FB£s reset to FB£1,000 again on the 1st day of each month.

Players are also awarded a FB£100 bonus every day for playing 5 games or more. This is known as the ‘Daily Cashback’ and this bonus will appear in your account the following day.

In addition to winning FB£s on bingo and slots, you can also earn extra FB£s by:

  • Winning a Chat Host’s chat game: FB£50
  • Commenting on a news / blog article: FB£100
  • Writing a testimonial for our Thank You page: FB£250
  • Submitting your player photo: FB£500
  • Submitting your player photo with a prize: FB£1,000
  • Reviewing a bingo site on our bingo sites directory: Up to FB£1,000
  • Link to FreeBingo from your own website: FB£1,000 (whenever you need it for as long as the link exists)

Bonus FB£s given for photos, comments or reviews will only be credited if FreeBingo management feels that they are of sufficient quality to be published. We will not award FB£s to players who simply spam comments or post fake reviews just to get FB£s.

You can also reduce the risk of running out of FB£s by playing in our daily events which often have completely free or discounted tickets.

1: Getting Started (4)

Is it really free? What’s the catch?

Yes, it’s absolutely free.

The site is completely funded by the advertisements you’ll see around the game and by the promotional emails we send out twice a week.

We earn a small commission when players join and deposit at these sites, which helps keep the game free for all.

So whenever you fancy playing for real cash, please click on the links from our website and help keep Free Bingo free.

How do I join?

Before you can play Free Bingo, you need to create a profile and choose a username for the game.

To do this, just click the great big JOIN HERE button and follow the on-screen instructions.

Once you have created your profile you will be automatically credited with 100 FB£ and you may instantly log in and play.

We will then send you a welcome email, which will grant you a further 1,000 FB£ by clicking on the validation link within.

I haven’t received my validation email.

If you haven’t received your validation email, first check your spam or junk mail folder before contacting us.

While you are waiting for us to re-send you a validation email, you should still be able to log-in and play.

All new players get FB£100 in their account for completing their profile. Once you get your validation email and click the link, you’ll get a further FB£1,000 to play with.

If you try and log-in, you will find you should have FB£100 in your account which will allow you to play for a little while.

 

How do I log-in?

You will find the log-in box in the top right of every page. Simply enter your username and password and click ‘Log In’.

If you have forgotten you username or password, simply click the forgotten your details link.

2: Technical Support (9)

Do I need to download anything in order to play?

You don’t have to download anything, but you may need to install an add-on to your internet browser depending on which game you wish to play.

Our free bingo games currently require the Shockwave Player and our free slot games require the Flash Player.

When you attempt to load a game for the first time, it should automatically trigger the installation if you do not have the necessary player.

If you have any problems installing either of these players, please see the Shockwave or Flash sections of our help page.

The game is trying to download ‘pwsbingo35.dcr’ but it is not working.

As far as we are aware, this particular problem occurs only for Google Chrome users.

Instead of installing the Shockwave Player automatically, it downloads a file named ‘pwsbingo35.dcr’ which it then doesn’t know what to do with.

The simple solution to this is to change to a different web browser, such as Firefox or Internet Explorer.

If you don’t wish to switch browsers, you can find a step-by-step guide on how to install Shockwave on Google Chrome in our Shockwave Help section.

Can I play Free Bingo on my Mobile Phone / Tablet?

Unfortunately, our Free Bingo games are not compatible with the vast majority of mobile smartphones and tablets, particularly the Apple iPhone and iPad.

This is because they are powered by the Adobe Shockwave Player, which is not usually supported on mobiles and especially not on Apple devices.

Smartphones and tablets that use the Android operating system may find that they can play our free slot games, as these are powered by Adobe Flash which is known to be supported on Android devices.

However, the games are not optimised for a mobile / touch-screen experience, meaning it may be difficult to select some of the game options and buttons depending on the size of the device you are using.

The bingo game says it is installing, but nothing is happening.

Our Free Bingo games require you first to install a plug-in known as the Shockwave Player. You can find a number of installation guides on our Help page.

Sometimes during the installation process, it may seem as though nothing is happening. In this instance, take a close look to see if part of the installation process is hidden behind the game screen.

Sometimes you are asked to ‘select language’ before installation is complete, but the message is not immediately visible. Look at the bottom of your screen and you may see this in the toolbar.

Either click on this in the toolbar, or just close the game in order to see the hidden window behind it, which you can then select a language and continue the installation.

You can then re-open your game screen and play as usual.

The bingo games won’t work on my Apple Mac computer.

If you are using an Intel-based Apple Mac computer, and the bingo games will not work, you may have to run something known as ‘Rosetta emulation mode’ in order to install and use the Shockwave Player.

To do this, follow these steps:

  1. Quit out of the browser.
  2. Go to your Applications folder and control-click on the browser application bundle.
  3. In the context menu that appears select Get Info.
  4. Under the General heading of the Info dialog select “Open using Rosetta”.
  5. Close the Info dialog box.
  6. Re-install the shockwave player.

For more details follow the instructions on the Adobe site on how to launch your browser in Rosetta emulation mode

The game is too big to fit on my screen

If the game screen is larger than the size of your screen you could try pressing the F11 button on your keyboard. Depending on your browser this should maximise the window to use the full screen.

Alternatively you could try changing your screen resolution.

To change your screen resolution on a Windows PC follow the steps below

  1. Go to the Start menu
  2. Choose Control Panel
  3. Double-click the Display icon
  4. Click the settings tab
  5. There is a section called Screen Resolution. Drag the slider to increase or decrease your screen resolution.
  6. Click the apply button. Your screen resolution will change and you will be asked to confirm the change. If you do not wish to confirm the change the screen will revert back to the previous setting after a few seconds.

I keep getting disconnected from the game

Firstly, try turning off the sound inside the game (from the options menu).

Check that you are not running any Peer-to-Peer (P2P) filesharing programs or downloading / uploading any large files to your computer (such as music or movies).

If you receive Network Congestion errors or you cannot connect at all, check to see if you are behind a firewall or personal firewall (Norton Personal Firewall, McAfee, ZoneAlarm etc.) or are connecting through a proxy server.

If all else fails, try uninstalling the Shockwave Player and then re-installing it, or alternatively you could change to a different web browser such as Google Chrome or Firefox.

How to take a screenshot

Here is a video on how to take a screenshot of your screen to email us with your problem

Where are the games? All I see are ads?

If you are unable to see the game you may need to install an add-on to your internet browser as our FreeBingo games currently require Shockwave Player.

Please see the Shockwave Player Installation guides on our help page to learn how to do this.

3: Shockwave Player Installation Guides (4)

Installing the Shockwave Player in Google Chrome

To play our free bingo games, your internet browser must have the Adobe Shockwave Player installed.

If you do not have the Shockwave Player, simply entering one of our bingo rooms should be enough to start the installation process.

However, we have found that when using Google Chrome as your internet browser, the Shockwave installer is not recognised, and instead it attempts to download a .dcr file named ‘pwsbingo35.dcr’

Once downloaded, your computer may not recognise what it is, and it then asks you to choose a program from the internet to install it.

Solution 1: Use a different internet browser.

If you don’t mind switching to another internet browser, such as Microsoft Internet Explorer or Mozilla Firefox, we advise doing so. The installation process on these browsers is quite simple compared with Google Chrome.

Just open up your new browser and log-in to Free Bingo, and then select a bingo game to start the install.

If you need any help you can revisit our Help page to find similar guides to installing in each of the other browsers.

Solution 2: Download directly from the Adobe Shockwave website

If you wish to continue using Google Chrome to play Free Bingo, then the only way around this is to go directly to the Adobe Shockwave website and install it from there.

Go to: get.adobe.com/shockwave

Press the ‘Agree and install now’ button to start the download.

You will see the file ‘Shockwave_Installer_….exe’ downloading in the bottom left of your screen.

Once it has finished downloading, double click on it to start the installation process.

You’ll then see this pop-up which displays that the Shockwave Player is installing.

If you are asked at any point to install Norton Internet Security, remember to un-check the check box, as this is not required to play our Free Bingo Games.

Once it has finished installing, click on the ‘close’ button.

It may appear as though nothing has happened.

If when you go back to the Free Bingo games you see this message “No plug-in available to display this content” then we suggest you close Google Chrome completely, and then re-open it again.

Now when you open one of the bingo games, you should see a message displayed at the top of the game which reads “Adobe Shockwave Player needs your permission to run.”

Select “Always run on this site” so that you don’t have to do this every time you load the games.

You should then see a white screen with “Adobe Shockwave Player is now installing” as well as a progress bar that fills up from left to right.

Again, you may be asked by Adobe If you wish to install another program called “Free PC Performance Scan from PC Tools” – this is not required to run the games so we advise you un-check this box.

Once the installation is complete, we advise that you close the game and then open it again for the installation to work.

Now that you’re done installing Shockwave, you never have to do all this again! Hooray!

Installing the Shockwave Player in Firefox [VIDEO]

If you need help installing Shockwave and you use the Firefox browser, please watch the short video below.

Installing the Shockwave Player in Microsoft Internet Explorer [VIDEO]

If you need help installing Shockwave and you use the Microsoft Internet Explorer browser, please watch the short video below.

How to Un-install the Shockwave Player

Most problems with bingo can be solved very simply by un-installing, and then re-installing the Shockwave Player.

Adobe provide a free uninstaller program here.

4: Flash Player Installation Guides (2)

Installing the Flash Player

To play our free slot games you must have the Adobe Flash player installed on your web browser.

Flash is an extremely common plug-in, and most people find it is already installed when they go to play the games.

If you do not have Flash, logging in and selecting one of the slot games should be enough to start an automatic install, in which case simply follow the on screen instructions.

If you have any problems installing Flash, we advise you go directly to the Adobe website and install it from there.

How to un-install the Flash Player

If you are having problems with the slot games, a common fix is to un-install and then re-install the Flash player.

Adobe have a free un-installer here.

5: Free Bingo Pounds (FB£s) (6)

What are Free Bingo Pounds (FB£s)?

FB EricFree Bingo Pounds (FB£) is our name for the points used in our free bingo and slot games.

FB£s are used to purchase bingo tickets and pay for slot spins.

When you win you are ‘paid out’ in FB£s, which increases your balance.

Please note: FB£s are not real money and have no monetary value.

Looking for free money to play real bingo? Visit our No Deposit Bingo Sites page.

Why have my FB£s have dropped to FB£1,000?

Free Bingo operates a monthly reset cycle whereby on the 1st day of the month, all players have their accounts reset to FB£1,000.

All the FB£s you won in the previous month are exchanged for entries into our Monthly Prize Draw.

What happens if I run out of FB£s?

If you completely run out of FB£s, do not worry.

There are lots of ways in which you can earn more FB£s and you can also take advantage of several completely free events every day.

See our ‘How do I get more FB£s’ FAQ below.

How do I get more FB£s?

When you register, you’ll automatically receive FB£100 to begin playing and you can get another FB£1,000 once you’ve validated your email address.

Every month, all players have their FB£s reset to FB£1,000 again on the 1st day of each month.

Players are also awarded a FB£100 bonus every day for playing 5 games or more. This is known as the ‘Daily Cashback’ and this bonus will appear in your account the following day.

In addition to winning FB£s on bingo and slots, you can also earn extra FB£s by:

  • Winning a Chat Host’s chat game: FB£50
  • Commenting on a news / blog article: FB£100
  • Writing a testimonial for our Thank You page: FB£250
  • Submitting your player photo: FB£500
  • Submitting your player photo with a prize: FB£1,000
  • Reviewing a bingo site on our bingo sites directory: Up to FB£1,000
  • Link to FreeBingo from your own website: FB£1,000 (whenever you need it for as long as the link exists)

Bonus FB£s given for photos, comments or reviews will only be credited if FreeBingo management feels that they are of sufficient quality to be published. We will not award FB£s to players who simply spam comments or post fake reviews just to get FB£s.

You can also reduce the risk of running out of FB£s by playing in our daily events which often have completely free or discounted tickets.

Can I withdraw my FB£s?

Free Bingo Pounds have no monetary value and therefore cannot be withdrawn or exchanged for real cash.

Occasionally you may be able to enter competitions or exchange FB£s for exclusive bingo offers.

Keep an eye on our news & blog page for such promotions.

I have FB£XXX, why don’t I appear on the Leaderboard?

The FB£ balance you see on your screen is your total score from the entire time you’ve played on FreeBingo.

However, both our Daily and Yesterday leaderboards are calculated based on the amount of FB£s you have in profit for that day, which is not the same as your total score.

Only the Monthly leaderboard uses your total balance to calculate your position on the board.

6: Your Account (5)

I’ve forgotten my username / password

If you have forgotten your Free Bingo username or password, do not worry.

Simply click the ‘forgotten your login details‘ link from the top right of every page.

Here you just enter your email address and a reminder will be automatically sent out.

If you do not have access to the email address from which you joined Free Bingo, then we are unable to help you recover your details.

In this circumstance you will have to re-join the site with a new email address in order to play.

How do I change my email subscriptions?

You can edit your subscription settings at any time by logging in to the Free Bingo website and then selecting ‘manage my subscriptions‘ from the top of the page.

This page will tell you which of our emails you are subscribed to receive, and you can update your preferences very easily.

Can I change my username?

If you wish to change your username, the only way to do this is to close your account and create a new profile.

Please make sure you email us to request your account closure before you create a new profile.

How do I close my account?

If for any reason you wish to close your account, simply email us from the email address you used to create your Free Bingo profile.

If you no longer have access to the email address you first registered with, either update it in your profile settings or quote your password when emailing from an alternative address so we know you are the account holder.

You do not have to tell us why, but we do appreciate it when players let us know why they wish to have your account closed.

Often players choose to leave because they have a technical problem with the game, which we are more than happy to help with.

I cannot log in to the forum

If you wish to use our Player’s Forum, you must ask to be added to it.

Simply contact us and request forum access.

We will add you to the forum and email you to confirm this has been done.

7: Chat (8)

GL, WD, LMAO – I don’t understand all this bingo lingo

When chatting, players like to abbreviate to save time. Here is a list of the most common bingo lingo used in the chat rooms.

  • 1TG, 2TG: How many numbers away from claiming bingo.
  • ASL: What is your age, sex and location?
  • AFK: I am going away from the keyboard.
  • B: I am back.
  • BBL: I will be back later.
  • BBS: I will be back soon.
  • BLNT: Better luck next time.
  • BRB: I will be right back.
  • BTW: By the way.
  • CYAL8R: See you later.
  • FYI: For your information.
  • GG: Good game.
  • GL: Good luck.
  • GLA: Good luck all.
  • GM: Good morning.
  • GN: Good night.
  • GR8: Great.
  • HAGD: Have a good day.
  • HB: Hurry back.
  • IC: I see.
  • IMO: In my opinion.
  • JK: Just kidding.
  • L8R: Later.
  • LMAO: Laughing my ass off.
  • LOL: Laughing out loud.
  • NP: No problem.
  • PJP: Progressive jackpot.
  • PM: Private message.
  • POOF: I have left the chat (in a poof of smoke)
  • PPL: People.
  • ROFL: Rolling on the floor laughing.
  • SD: Sweet dreams.
  • SS: So sorry.
  • SYS: See you soon.
  • TC: Take care.
  • TTFN: Ta ta for now.
  • TX: Thanks.
  • TY: Thank you.
  • TYVM: Thank you very much.
  • WB: Welcome back.
  • WD: Well done.
  • WTG: Way to go.
  • XJP: Extra jackpot.
  • YVW: You are very welcome.

 

How to chat basic tips and advice

Every bingo game has a chat window where you can speak to other players in real-time.

To use the chat window, simply click on the box below the main chat area and just above the ‘wd’ buttons.

Type in with your keyboard what you wish to say, and to post that to the chat window simply press ‘Enter’ on your keyboard.

GENERAL ADVICE

Be mindful that chat rooms are public, so be careful what kind of personal information you disclose as anyone can see this.

If you wish to speak privately with another player you can do so, but it’s a bit tricky. See our ‘How to send a private message’ guide in the help section.

Please don’t assume anyone is being rude because they do not reply to your chat. Not everyone is comfortable chatting. Some players may have their chat switched off, they may have a technical problem that is preventing them from chatting or they may even have a disability that makes it difficult for them to type.

Free Bingo is not a dating site, so please kindly refrain from overt use of our chat rooms to chat up other players and post chat of a sexual nature, either explicitly or inferred.

How do I send a private message?

To send a private message to one player, place asterisks before and after their name, leave a space, then type your message and then press ‘Enter’.

Only your intended recipient will see your message (even though it appears on your screen).

For example: *Jane* Hi, this is a private message.

 

Can I block someone or turn chat off?

If you wish to block the chat from any individual, you can place that person on ‘ignore’ by clicking once on their name from the player list. Clicking their name a second time if you wish to un-ignore.

The entire chat window can be removed by selecting the ‘chat off’ button in the majority of bingo games.

If someone chooses to ‘ignore’ you, we expect you to respect that decision and not to harass or criticise them for doing so.

Chat Room Rules

We pride ourselves on having the friendliest chat rooms, and we would like to keep them that way, which is why we expect all players to follow our rules of chat.

Failure to follow these simple rules may result in your chat privileges being removed.

  1. Be nice to players – if you don’t have anything nice to say, then don’t say it.
  2. Be nice to chat hosts – they are all volunteers and deserve our thanks and support.
  3. Respect our website – do not complain about our site or advertisers in the rooms. If you wish to make a complaint you can contact us directly.

Stick to these three simple rules and you can’t go wrong.

We expect all players to refrain from any kind of chat that could be described as either abusive, threatening, harmful, defamatory, vulgar, racially or sexually offensive, bullying,  libellous or spam.

We particularly do not wish to see any swearing or sexually explicit language used.

There is a swear filter which blocks offensive words. Any players who deliberately mis-spell offensive words to avoid the filter may be muted.

We also do not wish to see players deliberately flooding the chat with spam or harassing players who have chosen to turn chat off or ignore an individual.

Spam is when a player posts lots of text to the chat repeatedly, so that it floods the chat window. An example of this would be someone pressing the ‘WD’ (well done) button over and over again so it fills the entire screen.

Players who persistently spam our chat rooms deliberately will be muted.

How do I report a player for breaking the rules of chat?

If you wish to make a complaint about any players, please contact us and remember to include their username, as well as the date, time and bingo room in which the incident took place.

We will then look back through the chat records to see what was said, and make any appropriate retrospective punishments to that player if we deem it necessary.

If you need more immediate assistance with a problem player, we advise trying to find one of our chat hosts who may be on duty in one of the rooms. If a chat host is on duty, there will be a ‘chat host’ logo on the room they are currently in.

If you cannot find a chat host to help you, you can always place that player on ignore .

I have been muted, what do I do?

Being ‘muted’  basically means your chat will no longer be visible to other players.

All our chat hosts have the authority to mute players, and they will do so if they feel a player is not adhering to our rules of chat.

Muting is almost always used as a first punishment for any player who does not obey our rules of chat.

If you are muted, you can still play all our free bingo and slot games, but you will be unable to join in with any chat.

If you wish to have your chat restored, you can email contact us and we will review our chat records to see why you were muted.

Depending on the specific reason you were muted, an apology and assurance that it won’t happen again should normally result in your chat being restored.

However, in more serious cases such as extremely abusive language, we may choose not to restore your chat for a longer period of time, if at all.

I won a chat game but the host said I did not win

The order of chat on your screen can sometimes differ to other players. This is due to complexity between the connection of you, the game server and other players.

When you type anything, it goes to your screen first, before being sent out across the internet, to our server and then out again to all the players in the room. This all happens in a split second, and in general chat you do not even notice anything is wrong.

However, in a quiz game situation, where several players all type the same word in the same second, it causes a problem as you perceive yourself to have answered first, as your text is put on your screen before it gets sent out to other players.

The reality is that for everyone else, including the chat host, your answer may not have appeared first, which is why you were not awarded the win.

This is why for all our chat games we have the rule that what the Chat Hosts see on their screen is considered the ‘final answer’.

8: How to play online bingo (2)

How to play UK 90 ball bingo

If you are completely new to the game of UK 90 ball bingo, here’s how to play;

90 Ball bingo is played on a ticket nine boxes wide and three boxes deep. Each ticket contains 15 numbers randomly selected from 1 – 90; three rows of five numbers (15 numbers in total).

Tickets are displayed in groups of six on what is known as a strip. Every number from 1-90 appears once on each strip.

As a number is called, it needs to be marked off (daubed) on your ticket. You can do this yourself, or it can be set to daub automatically.

THREE PART GAMES

90 ball bingo is usually played for a 3-part-game, where you first  play to daub any line across, then two lines, then three lines (a full house).

Playing for one line

Playing for two lines

Playing for a full house

 

 

The prize money increases in each stage, with the biggest prize offered to the winner of a full house.

FULL HOUSE GAMES

You can also play a full house only version of the 90 ball game, where you play just for the full house.

This is similar to a coverall game in 75 ball bingo.

ADDITIONAL JACKPOTS

Some 90 ball bingo games offer additional fixed or progressive jackpots for claiming full house within a set number of calls.

If you win the full house within the required amount, you will win an additional jackpot on top of the normal game jackpot.

How to play USA 75 ball bingo

If you are completely new to USA 75 ball bingo, here is how to play.

5 ball bingo is played on a card 5 columns wide and 5 rows deep. The 5 columns are labelled B-I-N-G-O.

Each card contains 24 randomly selected numbers from a posible 75. The centre square is known as the ‘free square’ and remains empty at all times.

  • Column B features the numbers 1-15.
  • Column I features the numbers 16 – 30.
  • Column N features the numbers 31 – 45.
  • Column G features the numbers 46 – 60.
  • Column O features the numbers 61 – 75.

75 ball bingo can be extremely varied. At Free Bingo we have 5 varieties of 75 ball bingo that can be played.

ANY LINE OF 5

This is the most common game, as it is very quick to play.

The winner is the first player to daub 5 numbers in a row, in any direction across their card.

Because of the free space in the centre, games can be won in just 4 numbers, although this is very rare.

CORNERS

In a corners game, you can only win bingo by daubing the four numbers that appear in the four corners of your bingo card.

Numbers called elsewhere on your card do not count and are not daubed.

LINES OR CORNERS

As the name suggests, in this game you can win be either getting a line or 5, or by getting all four corners.

COVERALL / BLACKOUT

Coverall games are similar to the 90 ball ‘full house’ games, in that you must daub all the numbers on a card to win.

PATTERNS

These games can be extremely varied as the numbers required to win are determined by a shape they make on the card.

These shapes can be all sizes, so games can be quick or take a while to play.

The pattern will be displayed on screen when the game begins, and any numbers not in the pattern will not be marked on your card.

Can’t find your solution above? Contact us.

 

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